Shipping Policy

GENERAL INFORMATION

At Petnora, we are committed to delivering your order in a reliable and efficient manner.

All orders are processed and shipped from our international warehouse partners.

---

PROCESSING TIME

Orders are processed within 1–3 business days (Monday to Friday).

Please note:

• Orders placed on weekends or public holidays will be processed the next business day

• During high-demand periods, processing times may be slightly extended

---

SHIPPING TIMES

Estimated delivery times:

• United Kingdom: 5–10 business days

• Europe: 5–12 business days

• Rest of World: 7–15 business days

Please note that delivery times are estimates and may vary depending on your location and external factors such as customs or courier delays.

---

SHIPPING COSTS

Shipping costs are calculated at checkout.

We may offer:

• Free shipping promotions on selected products or order values

• Paid shipping options depending on destination and service level

---

TRACKING

All orders are shipped with tracked shipping.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.

Please allow 1–3 days for tracking information to update.

---

CUSTOMS, DUTIES & TAXES

Petnora is not responsible for any customs duties, import taxes, or additional charges that may apply in your country.

These charges, if applicable, are the responsibility of the customer.

---

DELIVERY ISSUES

If you experience any issues with your delivery:

• Ensure your shipping address is correct

• Contact your local courier for updates

If your package is lost, delayed, or marked as delivered but not received, please contact us at hello@petnora.co.uk and we will assist you.

---

INCORRECT ADDRESS

It is the customer’s responsibility to ensure that all shipping details are correct at checkout.

If an incorrect address is provided:

• We are not responsible for lost packages

• Additional shipping costs may apply to reship the order

---

CONTACT INFORMATION

If you have any questions regarding shipping, please contact us:

NH Media AB
Company registration number: 559395-5829
Phone: +46 70 389 79 55
Address: Mor Annies Väg 23, Kungsbacka, Sweden
Email: hello@petnora.co.uk

---

COMPLIANCE

This Shipping Policy is designed to comply with Google Merchant Center requirements and applicable consumer protection laws.

Petnora reserves the right to update this policy at any time.