Terms of service
Terms & Conditions
Last updated: 19 April 2026
OVERVIEW
This website is operated by NH Media AB. Throughout the site, the terms “we”, “us” and “our” refer to NH Media AB, trading as Petnora.
NH Media AB offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms & Conditions, including any additional terms, conditions and policies referenced herein or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation browsers, customers, merchants and contributors of content.
Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools added to the current store shall also be subject to these Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms & Conditions, you confirm that you are at least 18 years old, or that you are using this website with the involvement or permission of a parent or legal guardian.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright laws.
You must not transmit any worms, viruses or any code of a destructive nature.
A breach or violation of any of these Terms may result in an immediate termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any lawful reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and may involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
All payment information is processed securely by our payment providers.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.
Headings in this agreement are included for convenience only and will not affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We do our best to ensure that the information on this website is accurate and up to date. However, we do not guarantee that all information made available on this site is always complete, accurate or current.
The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate or more complete sources of information.
This site may contain certain historical information. Historical information is provided for reference only and may not be current.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information unless required by law.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service, except as required by applicable law.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your device’s display of any color will be accurate.
We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction where permitted by law. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer. All product descriptions and pricing are subject to change at any time without notice.
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet every expectation, except as required under applicable consumer protection law.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
These restrictions may include orders placed under the same customer account, the same payment method, and/or orders that use the same billing and/or shipping address.
If we make a change to or cancel an order, we may attempt to notify you using the email address and/or phone number provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.
We may also, in the future, offer new services and/or features through the website. Such new features and/or services shall also be subject to these Terms & Conditions.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products or services.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources or content from third-party websites. Please review carefully the third party’s policies and practices before engaging in any transaction.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain submissions (for example contest entries), or without a request from us you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post or otherwise, you agree that we may use, edit, copy, publish, distribute and translate such submissions without restriction.
We are under no obligation:
- to maintain any comments in confidence;
- to pay compensation for any comments; or
- to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates any party’s intellectual property or these Terms & Conditions.
You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy or other personal or proprietary rights.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times and availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, except as required by law.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions set forth in these Terms & Conditions, you are prohibited from using the site or its content:
- for any unlawful purpose
- to solicit others to perform or participate in unlawful acts
- to violate any international, national or local laws or regulations
- to infringe upon our intellectual property rights or the intellectual property rights of others
- to harass, abuse, insult, harm, defame or discriminate
- to submit false or misleading information
- to upload or transmit viruses or malicious code
- to collect or track the personal information of others
- to spam, phish, crawl, scrape or otherwise interfere with the security of the site
We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not guarantee that the results obtained from the use of the Service will be accurate or reliable.
You expressly agree that your use of, or inability to use, the Service is at your sole risk.
All products and services delivered to you through the Service are provided “as is” and “as available”, except where otherwise required by law.
To the fullest extent permitted by applicable law, NH Media AB, its directors, employees, agents, contractors, service providers or licensors shall not be liable for any indirect, incidental, punitive, special or consequential damages, including loss of profits, loss of revenue, loss of savings, loss of data or replacement costs.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted under applicable consumer law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless NH Media AB and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms & Conditions or your violation of any law or the rights of a third party.
SECTION 15 – SEVERABILITY
If any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
These Terms & Conditions are effective unless and until terminated by either you or us.
You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.
We may also terminate this agreement at any time without notice if, in our sole judgment, you fail to comply with any term or provision of these Terms & Conditions.
SECTION 17 – ENTIRE AGREEMENT
These Terms & Conditions and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written.
Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms & Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Sweden and applicable European Union legislation.
SECTION 19 – CHANGES TO TERMS & CONDITIONS
You can review the most current version of the Terms & Conditions at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website.
Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms & Conditions should be sent to us at:
NH Media AB
Address: Mor Annies Väg 23, Kungsbacka, Sweden
Email: hello@petnora.co.uk
Phone: +46 70 389 79 55